Contact Soundtrack Loops

Contact Matt or Jason of Soundtrack Loops for questions

SUPPORT HOURS | 7 AM – 10 PM (PST)

Please use this form to contact us directly. A Soundtrack Loops representative (Matt or Jason) will respond in with in 24 hours of your submission. For commonly answered questions please visit our FAQ Page.

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Support
Please select from the dropdown to report an issue.
All free and purchased sounds will display a download link and your transaction ID on the website. An Email with both transaction and download links will also be immediately sent. Please check all inbox folders including Spam and Promotions first.
*Please note that Sound Packs that contain the word "Cuban" in its title frequently get put on hold for review by PayPal and can be up to 36 hours before PayPal releases those funds and download links. We are very sorry for this inconvenience its beyond our control as PayPal wants to make sure we are not selling illegal wares and there fore needs to review it.
All download links expire after 10 days or 5 attempts. Please continue filing out the form with email used and order ID if possible and we'll regenerate those for you any time you need them.
Helpful Hint. Search your email for our activation/confirmation email. Once you confirm/activate, you will then be able to log into your account. Please use form below and included your username if you need a manual activation.
SoundtrackLoops.com requires users to have strong passwords and to confirm their email for accounts prior to use. This is in order to protect yours and others users personal information.
Please check and verify your expire date for coupon codes, voucher, or store credit . We will honor all codes prior to their expire date. If your code falls in line with these terms, please include your voucher code and how/ where you received it below and we'll get it fixed for you.
To better help troubleshoot please fill out the included fields.
Helpful Hints. Steps to use your voucher to obtain Double Scoop
1. Add any single sample pack or Twisted Sundae to your cart. (bundles are not included)
2. Continue to checkout
3. Enter your Voucher code into the coupon code field
4. A free gift notification will appear and Double Scoop VST/AU will automatically be included.
5. Finish checking out by entering your email and payment information and click place order
6. You will then be redirected to your downloads and serial number
7. An email will also be mailed to you with downloads and serial number immediately
8. Thats it!. If you need additional support fill out the form below.
Computer Type*
Browser*
(*Tip) Browsers mess up from time to time depending how they are used. Try a different browser to see if that works.
DAW*
Please add your music software or hardware name if not listed*
Check Your Hard Drive Storage*
Confirm you checked that you have enough storage on your device to handle more than 2 GB
- Yes | More than 2gb is available
- No | I have less than 2GB left
Internet Connection*
Message: (Please Include your email and order ID)*
Message: (Please Include any additional information)*
Message (please include coupon / voucher code)*
And any additional information you may want to included.
Message (please include username)*
And any additional information you may want to included
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Contact Matt or Jason of Soundtrack Loops for questions

To better help troubleshoot please fill out the included fields.

100% Royalty Free

Instant Downloads

Top Rated Audio Support